Privacy Policy

Last Updated: January 15, 2025

Table of Contents

1. Introduction

TrailorNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trailer rental marketplace platform.

Please also review our Terms of Service, which govern your use of our platform and work together with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Data Type Examples Purpose
Contact Information Name, email, phone number, address Account creation, communication, verification
Identity Information Driver's license, government ID Identity verification, safety
Payment Information Credit card details, billing address Payment processing (via third parties)
Location Data GPS coordinates, zip code Show nearby trailers, delivery

2.2 Automatically Collected Information

We automatically collect certain information when you visit our platform:

3. SMS and Communication Preferences

3.1 Text Message Communications

SMS Service Provider: We use Twilio to send all SMS notifications. Twilio is a trusted communications platform that helps us deliver reliable messaging services. You can review Twilio's Privacy Policy and Terms of Service for more information about how they handle communications data.

Opt-in Process: By providing your phone number and checking the SMS consent box during registration or booking, you explicitly opt-in to receive text messages from TrailorNow.

Types of Messages:

  • Booking confirmations and updates
  • Rental reminders and notifications
  • Account security alerts
  • Customer service communications
  • Promotional messages (only if you opt-in separately)

Opt-out: You can opt-out of SMS communications at any time by:

  • Replying "STOP" to any text message
  • Updating your preferences in your account settings
  • Contacting customer support

Message Frequency: Message frequency varies based on your rental activity. You may receive up to 5 messages per rental transaction.

Standard messaging rates may apply. TrailorNow does not charge for text messages, but your mobile carrier's standard messaging rates apply.

4. How We Use Your Information

We use the information we collect to:

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

5.1 When We Share Information

We may share your information in the following circumstances:

5.2 Third-Party Service Providers

We work with trusted partners to provide our services, including:

All third-party providers are carefully vetted and required to maintain appropriate security and privacy standards.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally:

8. Your Privacy Rights

Depending on your location, you may have the following rights:

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and improve our services. Specifically:

You can control cookie preferences through your browser settings. To disable cookies in your browser:

Note that disabling certain cookies may affect website functionality and your user experience.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send email notifications.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer: privacy@TrailorNow.com

General Support: support@TrailorNow.com

Business Address:
[Your Company Name]
[Street Address]
[City, State ZIP Code]
[Country]

Business Phone: [Your Business Phone Number]

For SMS-related inquiries: You can also reply "HELP" to any text message for assistance or "STOP" to opt-out.

Data Protection Requests: For requests related to your personal data (access, correction, deletion), please email privacy@TrailorNow.com with "Data Request" in the subject line.